Help, My Social Profile Was Hacked!
Cybercriminals can gain access to your social media accounts by stealing your information from malware such as key loggers. Once they have control of your account, they can steal any confidential data associated with the account and send out spam and phishing messages to all your contacts.
Your profile has been hacked if you see posts on your page that you did not publish, often encouraging friends to click on links or download an application, or if contacts report to you that there are spam messages sent to them from your profile.
If you believe your account has been hacked follow these tips:
- Change the passwords to all of your related accounts. It is crucial to change your passwords immediately. If you cannot access your account, contact the web service to recover your account.
- Alert your contacts. Notify your contacts that if they receive spam from your account not to open or click on anything because your account has been compromised.
- Scan your computer for malware. Scan your computer system with an antivirus program to check for malware infecting your devices.
If you need assistance changing your online banking password, contact Customer Service at 888-254-0615.