Why We May Ask About Your Withdrawal

Have you ever wondered why a banker may ask questions about a withdrawal? These questions are intended to help protect you and your money.

If a withdrawal appears unusual based on your normal account activity, we may ask a few questions about the transaction. Fraudsters often create a sense of urgency, demand secrecy, make threats, or instruct people to withdraw cash. A brief conversation can help identify these warning signs and give you time to pause and verify the situation before proceeding. 

We understand that these questions may feel personal. They are not intended to question your judgment. Our goal is to help confirm that you authorized the transaction, understand its purpose, and are not being pressured or misled. 

If something does not feel right, please speak with one of our bankers before proceeding. We can help you review the situation, recognize possible warning signs, and consider appropriate next steps.