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General FAQs

How can I find out if a check has cleared, what my account balance is, or the amount of my Direct Deposit?

You can find all of this information online through Secure Net Banking, via Telephone Banking, or by contacting a Client Services Specialist at 888.254.0615

Is there a way to know if all of my transactions have cleared my account for the day?

Most transactions will be memo posted to your account by 5:30 each day. However, because transactions are processed in a variety of ways, there is no way for you to know that the memo posted transactions are all of the transactions that will post during nightly processing. End of day processing generally occurs anytime between 6:30 and 8:30 p.m. Monday through Friday, except for Federal holidays.

How can I transfer between two accounts?

You may perform transfers online through Secure Net Banking at no cost, via Telephone Banking at no cost, or you may contact a Client Services Specialist at 888.254.0615 to perform a transfer for a $2.00 Transfer Fee.

If I have a checking account and a loan can I make an automatic loan payment?

Yes, you may set up an automatic transfer through Secure Net Banking, or you may contact a Client Services Specialist at 888.254.0615 to set up an automated funds transfer.

How do I place a stop payment on an item?

You may place Stop Payments on checks through Secure Net Banking, or you may contact a Client Services Specialist at 888.254.0615 to place Stop Payments on checks or electronic payments.

How can I get a debit card? Are there any charges associated with it?

Stop by one of our locations or contact Client Services at 888.254.0615 to request a debit card application. There are no annual fees. ATM withdrawals at any of our bank’s ATMs or at a participating MoneyPass® ATM are surcharge free. Security Financial Bank does not charge fees to our customers when withdrawing cash at non-Security Financial Bank ATMs. However, non-Security Financial Bank ATMs may assess their own charges for cash withdrawals.

How long does it take to get a debit card?

Debit cards are typically available within 7 to 10 days.

What is the daily limit for a debit card?

The daily Cash and Point of Sale limits for debit cards can vary.  If you have any questions regarding your current limits, you may contact a Client Services Specialist at 888.254.0615.

What if I want to use my debit card internationally?

Foreign transactions are blocked for all customers, except for those living overseas. You may request to have the block removed while traveling to a foreign country. Beginning and ending travel dates will be noted, along with information regarding the countries you will be traveling to.  Please note, some ‘online’ purchases may be foreign transactions and you will need to contact a Client Services Specialist to remove the block to allow your transaction to go through.

How can I sign up for Online Banking?

Access Secure Net Banking via the home page of our website.  Click the ‘Enroll’ button in the upper right corner; agree to the Online Enrollment Agreement; enter your ‘Verification Information’; fill in the ‘Personal Information’ and click ‘submit’.  A Client Services Specialist will verify your information and approve your enrollment.  You will be sent separate User ID and PIN letters in the mail. 

Online Banking Applications are also available through our website under ‘Personal Banking/Electronic Services’.

How can I sign up to use Bill Payment?

Online Bill Pay Applications are available through our website under ‘Personal Banking/Electronic Services’.

When using the Bill Payment option how is the transaction completed?

Companies that accept electronic payments will be paid via ACH (payment clears the account as an electronic payment).  For companies who do not accept electronic payments and for individuals, a paper check will be created and mailed to them.

Can I receive my bank statement electronically?

Yes, the easiest way to enroll for eDocuments is to click on the 'eDocs' tab when you are logged in to your Secure Net Banking and elect to receive your bank statement and other notices electronically.  You may also access an ‘eStatements/eNotices Application’ through our website under ‘Personal Banking/Electronic Services’. 

Can I receive other statements or notices electronically?

Once you have clicked on the eDocs tab in Secure Net Banking, under the ‘Documents and Settings’ tab, click on the '+' sign next to each account to enroll to receive checking or savings statements, Overdraft Protection statements, HELOC Loan statements, and a wide variety of other notices electronically.

What does it take to open a checking or savings account?

You may call or stop by any of our locations to speak with a Relationship Manager to open your account.  Please bring a current photo I.D., your Social Security card, and a utility bill showing your current address. We have a wide variety of Personal and Business accounts for you to choose from.

How do I reorder checks?

Check reorder forms may be dropped off at any of our locations, placed in the night depository, mailed, or you may call and speak to a Client Services Specialist at 888.254.0615

Secure Net Banking FAQs

Why does the bank require ‘Secret Challenge Questions’?

‘Secret Challenge’ questions and answers are an additional layer of security that is used to assist in keeping your confidential account information secure.

How do the ‘Secret Challenge Questions’ work?

The three questions are chosen by you from a list of available questions. You then supply the answers to those questions. In the future, if you sign in to Secure Net Banking on a different device, you may be presented with two of your three ‘Secret Challenge Questions’.  If you are not able to answer those questions correctly, you will be presented with your 3rd challenge question. Login access will not be granted if the ‘Secret Challenge Questions’ are not answered correctly.

How often will my Secure Net Banking password expire?

Secure Net Banking passwords expire 360 days after each PIN/Password change.

How often can I change my password?

You may change your password as often as you wish by clicking on the ‘Options’ tab within Secure Net Banking and entering a new ‘Secure Net Banking PIN’.

Can I reset my password if I get locked out?

Yes, the password/PIN reset feature is available, but you must create a ‘PIN Reset Question & PIN Reset Answer’ through the ‘Options’ tab in advance. (Your Secure Net Banking account will change to a ‘locked’ status if you enter your password incorrectly too many times.)

What if I am traveling and need to login to my accounts?

You may log in to Secure Net Banking anywhere you travel and have internet access.  Please note that you may be presented with your ‘Security Challenge Questions’ when logging in. (Your Secure Net Banking account will become blocked if you answer your ‘Security Challenge Questions’ incorrectly.)

What operating systems and browsers are supported?

The minimum requirement to access Secure Net Banking is Internet Explorer, Version 9 or greater.  Firefox or Safari internet browsers are also compatible.

How do I transfer funds between accounts?

In Secure Net Banking, under the 'Account Listing' tab, click on the 'Transfers' tab, then 'New'.  Select the account you wish to transfer from and the account you wish to transfer to.  Enter the transfer amount and select the desired frequency.  Select the transfer date and click submit.  A confirmation screen will appear.  Click the confirm button to complete the transfer.  (If you select a recurring frequency, you must provide an expiration date.)

How can I change and sort the history displayed on the Transaction History screen?

On the transaction history screen, you may click on the following fields to change and sort the history that is displayed: 'Date', Ref/Check No.', 'Debit', or 'Credit'. The 'Search' tab allows you to search for specific criteria and sort it as you choose.